Terms and Conditions

Effective Date:  [30/09/2025]

These Terms & Conditions (“Agreement”) govern your use of the services provided by IDG Services (“we”, “us”, “our”) through our website [www.idgservices.com.au] (“Site”) and all orders, communications, and work performed. By requesting a quote, placing an order, or using our services, you agree to be bound by this Agreement.

1. Services

IDG Services provides the following signage and graphic services:

  • Real estate signage
  • Vehicle signage
  • Customised stickers & labels
  • Commercial signage
  • Shop front signage
  • Window signage
  • Vinyl lettering
  • Vinyl wraps and graphics

All services are subject to these Terms & Conditions.

2. Quotes, Orders & Acceptance

  • All quotes are valid for 30 days from the date issued, unless otherwise stated in writing.
  • Any order placed is considered accepted only once we confirm by email or send an invoice.
  • Changes to designs, materials, sizing or other specifications by you after acceptance may incur additional costs and may delay delivery.

3. Payment Terms

  • A deposit may be required before commencement of production. The balance is due upon completion or before delivery/installation unless other terms are explicitly agreed in writing.
  • Payment methods, available options, and any applicable fees will be communicated during the quoting process.
  • If payment is overdue, we reserve the right to charge interest at the rate permitted by Australian law on the unpaid amount, and to withhold further services or deliverables until payment is made.

4. Design, Proofs & Approval

  • We will provide proofs (digital or physical) of your signage or graphics work. You must review all proofs carefully.
  • Once you approve a proof, you accept responsibility for the content, spelling, colours, layout, and sizing. After approval, we are not liable for errors that were present in the proof.
  • Colours and materials in the final product may vary from proofs due to material properties, lighting, or production limitations.

5. Delivery, Installation & Shipping

  • We will provide estimated delivery or installation times for your order. Please note these are estimates only and may change.
  • You are responsible for making sure we have safe access to the installation site and for obtaining any permits or approvals needed.
  • Once your order has been delivered, installed, shipped, or picked up by you, the responsibility for any damage, loss, or theft shifts to you (unless we have agreed otherwise in writing).

6. Materials & Warranties

  • We use materials consistent with industry standards, but their durability will depend on use, exposure to weather, maintenance, and installation conditions.
  • Any warranty we provide will be explicitly stated (e.g. on fading, peeling under normal use), and will cover defects in workmanship or materials only.
  • Natural wear and tear, damage due to misuse, accidents, environmental factors, or neglect are not covered under warranty.

7. Returns, Cancellations & Refunds

  • If you wish to cancel an order, you must notify us in writing. Cancellations may incur costs for work already done, materials purchased, or restocking. These may not be refundable.
  • Suppose we cannot fulfil an order due to the inability to source materials, extreme weather, or other causes beyond our control. In that case, we will notify you and issue a refund or reschedule, based on your preference.

8. Intellectual Property

  • All designs, artwork, and layouts produced by us remain our intellectual property.
  • For customised work using your supplied logos, text, or designs (“Client Materials”), you warrant that you have the rights to use these materials and that their use does not infringe any third party’s rights.
  • We reserve the right to use images of completed work (unless you instruct otherwise in writing) for our marketing, website, portfolio, or promotional materials.

9. Liability & Limitation

  • We will exercise reasonable care and skill in performing the work, but we do not guarantee perfection (e.g., slight variations, weather effects, colour differences).
  • To the fullest extent permitted by Australian law, our liability is limited to the cost of the goods/services you purchased that gave rise to the claim. We are not liable for indirect, incidental, or consequential damages (e.g. loss of profits, loss of business).
  • Nothing in this Agreement excludes or applies to statutory rights that cannot be excluded under Australian Consumer Law.

10. Force Majeure

We are not liable for any delay or failure in performing our obligations under these Terms where such delay or failure is due to events outside our reasonable control, including but not limited to acts of nature, strikes, supply chain issues, or governmental action.

11. Privacy

Your personal information supplied to us will be handled in accordance with our Privacy Policy. By placing an order or providing your details, you consent to our collection, storage, and use of your personal information for the purpose of providing our services.

12. Dispute Resolution & Governing Law

These Terms & Conditions are governed by the laws of the State of Victoria, Australia. Any disputes will first be attempted to be resolved through negotiation. If unresolved, legal claims must be brought exclusively in the courts of Victoria.

13. Changes to Terms

We may update or revise these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date.

14. Contact

If you have any questions about these Terms & Conditions, contact us:

IDG Services